transactions – Bitcoin profit authenticator was successful however did not receive returns

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We invested in bitcoin mining but after the mining is complete, we did not get both mined BTC and invested BTC. Miner says although profit authenticator is successful, there are couple of errors that’s stopping the returns. Any insight into what can be done? We have pumped in enough funds and not left with any single penny to pump in more. Can someone advise whats the best approach to get the BTC returns?



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